Frequently Asked Questions

Most asked questions and troubleshooting steps all gathered in one place

Andreia Gomes avatar
14 articles in this collection
Written by Andreia Gomes

I've changed my accounts in Xero....why aren't they up to date in Zapala Go?

Troubleshoot Xero integration
Andreia Gomes avatar
Written by Andreia Gomes
Updated over a week ago

Why isn't the app asking me to finalise a task/job with payment?

Male sure your estimate has a value
Andreia Gomes avatar
Written by Andreia Gomes
Updated over a week ago

Why isn't the app sending notifications to users?

Troubleshoot app notifications
Andreia Gomes avatar
Written by Andreia Gomes
Updated over a week ago

Why are there different ways to come up with an estimate on my quotes?

You can come up with an estimate by the hour, custom or flat fee. Find out how and why here
Andreia Gomes avatar
Written by Andreia Gomes
Updated over a week ago

How can I update my credit card details?

Edit your payment method
Andreia Gomes avatar
Written by Andreia Gomes
Updated over a week ago

How can I know the Serial number, UUID or IMEI of my Device?

Andreia Gomes avatar
Written by Andreia Gomes
Updated over a week ago

Why aren't there any tasks in my booking?

Andreia Gomes avatar
Written by Andreia Gomes
Updated over a week ago

Why can't I add a storage box to a job?

Andreia Gomes avatar
Written by Andreia Gomes
Updated over a week ago

Why can't I add a new customer?

Andreia Gomes avatar
Written by Andreia Gomes
Updated over a week ago

Why is the storage plan marked as draft?

Andreia Gomes avatar
Written by Andreia Gomes
Updated over a week ago

Why can't I assign a task?

Andreia Gomes avatar
Written by Andreia Gomes
Updated over a week ago

What to do if I forget login credentials to Zapala Go?

Andreia Gomes avatar
Written by Andreia Gomes
Updated over a week ago

Are invoices created and sent automatically to my customers?

Andreia Gomes avatar
Written by Andreia Gomes
Updated over a week ago

How can I add or change a Storage Box in a Job?

Andreia Gomes avatar
Written by Andreia Gomes
Updated over a week ago